Your Questions, Answered

Call 021 165 2207 any time. We'll talk you through immediate steps on the phone and aim to have a technician with you as soon as possible, usually within 2 hours in Christchurch.
Most jobs take three to seven days, depending on how much water there was, the flooring type, the building and the weather. Building repairs after drying can add more time. We'll give you an estimate after our first visit.
Often yes, but it will be a work site, with running equipment, hoses and cables. If it's not practical or safe, talk to your insurer about temporary accommodation.
Yes, if it's safe. We'll arrange access with you. Try not to move uncleaned items into another home, as they can carry contamination with them.
Yes. We keep your insurer updated throughout with photos, readings and reports.
Yes, let them know as early as you can. Emergency steps to stop further damage, like extracting water and starting drying, are normally expected, but hold off on permanent repairs until your insurer has approved them.
It depends on your policy. Sudden events like a burst pipe are commonly covered, while gradual leaks or some types of flooding may be excluded. Check your policy wording or ask your insurer. The Insurance Council of NZ (icnz.org.nz) also has helpful guidance.
Photos and video of the damage, a list of damaged items, receipts where you have them, and anything showing what caused the water. We can help with the technical side.
That's set by your policy and will be listed in your policy documents.